Shipping Policy

Processing Time

All of our products are handmade and carefully prepared before shipment.

Orders are typically processed within 1–5 business days after payment is confirmed. During busy periods or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• Germany: 3–10 business days
• European Union: 5–15 business days
• International Orders: 7–25 business days

Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and selected shipping method.

Any free shipping promotions will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information (if available).

Customs and Import Taxes

International customers may be responsible for customs duties, import taxes, or other fees imposed by their country. These charges are not included in the product price or shipping cost.

Incorrect Address Information

Please ensure that your shipping address is correct before placing an order.

We are not responsible for delays or losses caused by incorrect or incomplete shipping information provided by the customer.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible. We will work with the shipping carrier to help resolve the issue.

Contact Us

If you have any questions regarding shipping, please contact us at:

gvenalicemal@gmail.com: minasanatyapim@gmail.com

We will be happy to assist you.